24 months and older | CBS | We Consult. We Analyse. You Save.

More than 24 months old

This guide outlines typical types of vehicle damage, and whether they
would be considered as acceptable fair wear and tear or chargeable
repairs/replacements based on a vehicle that is older than 24 months.

Windscreen​

Acceptable fair wear and tear:

- A light scratch less than 40mm long should not be classed as damage.

- Chips smaller than 10mm.

Charged separately:

- Scratches can only be repaired if 10mm or below.

- When they are larger than 10mm, a new windscreen will be needed which will be at a charge.

- If the chip is bigger than 40mm then the screen will need to be replaced.

- A large chip/crack should be classed as damaged and therefore would need to be replaced.

Bodywork – Scratches

Acceptable fair wear and tear:

- A light scratch that is less than 25mm on a panel and the base coat that has not penetrated.

Charged separately:

- A deep scratch on a panel and the base coat has been penetrated, a repair will be carried out.

- If the scratches are on more than one panel, then the painting of each affected panel will be a repair.

Bodywork – Dents

Acceptable fair wear and tear:

- A small dent on a panel that is less than 25mm and the paint surface is not broken.

Charged seperately:

- Dents on a panel that are more than 25mm.

- A large dent on a panel.

Alloy Wheels

Acceptable fair wear and tear:

- Scuffs up to 50mm on the total circumference of the wheel.

Charged separately:

- Scuffs over 50mm on the total circumference of the wheel, a repair will be carried out.

- Excessive damage to the alloy wheel, will result in a replacement fitted.

Interior Seating

Acceptable fair wear and tear:

- Scuffmarks on the upholstery, are fine if less than or equal to 50mm across.

Chargeable repair:

- A worn or ripped section of a seat will result in a repair.

Interior Trims

Acceptable fair wear and tear

- A crack or scratch in the trim, that is less than 50mm.

Chargeable repair:

- A large crack in the trim, that is more than 50mm, will be carried out as a repair.

Windscreen

Acceptable fair wear and tear:

- A light scratch less than 40mm long should not be classed as damage.

- Chips smaller than 10mm.

Charged separately:

- Scratches can only be repaired if 10mm or below.

- When they are larger than 10mm, a new windscreen will be needed which will be at a charge.

- If the chip is bigger than 40mm then the screen will need to be replaced.

- A large chip/crack should be classed as damaged and therefore would need to be replaced.

Bodywork - Dents

Acceptable fair wear and tear:

- A small dent on a panel that is less than 25mm and the paint surface is not broken.

Charged seperately:

- Dents on a panel that are more than 25mm.

- A large dent on a panel.

Bodywork - Scratches

Acceptable fair wear and tear:

- A light scratch that is less than 25mm on a panel and the base coat that has not penetrated.

Charged separately:

- A deep scratch on a panel and the base coat has been penetrated, a repair will be carried out.

- If the scratches are on more than one panel, then the painting of each affected panel will be a repair.

Alloy Wheels

Acceptable fair wear and tear:

- Scuffs up to 50mm on the total circumference of the wheel.

Charged separately: - Scuffs over 50mm on the total circumference of the wheel, a repair will be carried out.

- Excessive damage to the alloy wheel, will result in a replacement fitted.

Interior Seating

Acceptable fair wear and tear:

- Scuffmarks on the upholstery, are fine if less than or equal to 50 mm across.

Chargeable repair:

- A worn or ripped section of a seat will result in a repair.

Interior Trims

Acceptable fair wear and tear

- A crack or scratch in the trim, that is less than 50mm.

Chargeable repair:

- A large crack in the trim, that is more than 50mm, will be carried out as a repair.

Optional Extras

If you fit any accessories or optional extras to the interior or exterior of the vehicle after delivery, for example, a tow bar, roof rack or bike rack, please ensure that it is removed prior to returning the vehicle and any damage caused by their fitment is repaired or this will be chargeable.

Need more information?

If you have any questions about the fair wear and tear of your vehicle, please contact your Scheme Co-ordinator or dedicated scheme help desk.

Authorised and regulated by the Financial Conduct Authority

Car Benefit Solutions, The Barracks, 400 Bolton Road, Bury, 

Lancashire, BL8 2DA

© Car Benefit Solutions 2022